We make automated chats more human: our conversational bots that are powered by technologies that uniquely combines AI, NLP, NLU, machine learning.
Instantly enable your chatbot to hold rich two-way conversations in natural language via text or speech. Leverage our hybrid NL approach, which combines Fundamental Meaning and Machine Learning in one strategy for optimal results.
We make your bots “more human”, as our conversation engine runs the user requests through various behavior handlers that check for tone, language and intent. Then bots get back with appropriate responses.
Our bots can go wherever your customers are. Our bots can be built once and instantly made available on consumer messaging (Facebook Messenger, WeChat, Skype, SMS, Twitter), enterprise channels and smart speakers.
Our platform can provide meaningful, contextually relevant responses to users by integrating with the main enterprise CRM platform.
Chatbots can be trained by running them through industry specific domain handlers. Our Bots can handle linguistic, colloquial and domain-specific context ( Banking, Insurance, Telco, Retail, Healthcare etc ) for more meaningful responses.
Your business has goals and so should your bot. Our bots at their core are goal-oriented and nudge the users for an optimal conversational experience and outcome. You never have to worry about your bot falling out of line.
Not just track who’s using the bot and what requests are flowing through different channels – more importantly you can use the feedback from failed conversations to train the bot to respond better.
Don’t be restricted to just text – make your bots expressive with rich smart cards that can render rich information in image carousels, multiple buttons and also receive multiple inputs all in one message using our rich forms.
We supports italian, spanish and english languages and more coming soon.
Hitbytes acts as the controller of the treatment. All data is owned by the Customer, who owns it, and our contracts illustrate the way in which the data are managed in detail.
The communication to End Users on the purposes of data use is clear and explicit in the brief consents and detailed in the extended information.
To this we add a joint work that we carry out with our customers as part of the design process aimed at integrating the information of their digital properties.
We have introduced an encryption system, ie pseudo-anonymization of the data present in the conversations between the bot and the users, which inhibits the reception of personal data of the users to the third parties.
IP addresses are also anonymized by deleting the last block before saving data.
Access and deletion of data
We have made available for our customers access to logs containing all the information processed and made it easy to delete data at any time.
Data processor compliance
Our providers for hosting, NPL and analytics are all GDPR compliant.
Our team follows stringent internal procedures that we have defined together to increase the level of data protection that we exchange with our customers.